Apr 2015
Embedded Help Analysis

North Carolina State University - English 519 - Online Information Design and Evaluation

Summary: Choose a topic and discuss how to involve users in the documentation process.

Description: I discussed the Battle.net forums and how it currently works with suggestions for improving it with the intention to involve users better. The ultimate end goal is to produce better documentation by rewarding the users who provide good, usable information which can be later converted into documentation.

Software Used
  • Battle.net
  • PowerPoint
  • Snagit