Apr 2015
Documentation Infrastructure Analysis

North Carolina State University - English 519 - Online Information Design and Evaluation

Summary: Analyze a forum and determine how to integrate documentation into the forum.

Description: I analyzed the Battle.net forum to see how it can better integrate their knowledge base. The goal is to have dynamic documentation that links similar words found in the forum and have an unobtrusive link to related, official documentation.

Software Used
  • Battle.net Forum
  • Snagit
  • Word