Experience
2016 - Present
Red Hat
Technical Writer 2

Designed and authored information formal documentation, articles, and solutions in the knowledge base at access.redhat.com for the Red Hat Subscription Management (RHSM) service. Additionally, wrote copy for parts of the RHSM user interface and the RHSM product page. Internally, also lead efforts to increase the use of minimalism in Red Hat documentation and increase peer review.

2013 - Present
Player Theory
Editor

Editing articles written by volunteer writers for the gaming blog, Player Theory using the AP style guide. Player Theory was developed by a group of friends in order to utilize a common love of gaming and writing.

2015 - 2016
IBM
Information Developer

2011 - 2015
Troppus Software Corporation
Associate Technical Writer

Technical writing and image editing for the Troppus Software premium tech support application, Symbi.

2011 - 2011
UNC Charlotte Information Technology Services
Intern

Authored a 60+ page manual for the System Administration Management (SAM) tool, used to plan and track budgets and expenses in UNC Charlotte colleges, the bulk if a 30+ page reference guide, and a quick reference guide with another student.

2009 - 2011
UNC Charlotte Student Media
Copy Editor

Edited articles written by other students for grammar, spelling, and Associated Press errors and applied the edits to digital copies (online, Adobe InDesign, or Microsoft Word) in the UNC Charlotte student newspaper, The University Times, edited additional housing and welcome guides produced by the paper three times a year, and wrote articles for news, opinion, and AE. Involved in the staff that broke the name of UNC Charlotte’s first football coach before any other media outlet did.

2010 - 2010
Duke University Libraries
Intern

Provided an analysis of gaps in poetry collection, transcribed interviews with faculty to better understand their research processes, and coded computer related questions asked at the Reference desk for an examination of user behavior.

2005 - 2008
Build-a-Bear Workshops
Associate

Built bears, basic sewing, hosted parties of 6+ children at a time, opening and/or closing duties, customer service relations. Twice received letters from the corporate office congratulating me on outstanding customer service (customer contacted corporate to compliment the quality of their service).

Education
2012 - 2016
North Carolina State University
Program: English - Technical Communication, M.S.

Theory and rhetoric, application of, and research in technical communications. 3.9 GPA.

2007 - 2011
UNC Charlotte
Program: English - English and Technical Writing, B.A.

Writing and editing user documents, theory of technical writing, literature analysis, linguistics. Involved in Sigma Tau Delta, completed approximately 40 hours of volunteer service as a note taker, and made the Chancellor's List (3.8+ semester average) twice. 3.4 GPA.

2003 - 2007
Durham School of the Arts
High School Diploma

Technical theater and involved in the school newspaper. Developed and managed the theater website for approximately one year. Involved in computer club.

Awards
2014
Bronze Stevie Award (Sales and Customer Service)
Troppus Software/Symbi
2014
CES Product Innovation Award (Finalist)
Troppus Software/Symbi
Software
  • Adobe InDesign
  • Adobe Photoshop
  • Camtasia Studio
  • Expression Engine
  • GIMP
  • Git
  • Libre Office
  • Microsoft Office
  • Microsoft Virtual PC
  • Open Office
  • Publican
  • Scribus
  • Snagit
  • VirtualBox
  • VMWare
  • XMLSpy
Languages
  • CSS
  • DITA
  • HTML
  • Simplified Technical English
  • XML