2016 - Present
Red Hat
Technical Writer 2

I developed a new product page for Red Hat Subscription Management on the Red Hat Customer Portal and knowledge articles on access.redhat.com on troubleshooting and using the Red Hat Subscription Management tool. I also co-authored standards for using minimalism in technical writing and worked with senior editors to implement them at Red Hat and published and article on opensource.com on editing using technical writing minimalism standards. Additionally, I also on-boarded new employee who was hired to also write for Red Hat Subscription Management entitlement tools

2013 - Present
Player Theory

Editing articles written by volunteer writers for the gaming blog, Player Theory using the AP style guide. Player Theory was developed by a group of friends in order to utilize a common love of gaming and writing.

2015 - 2016
Information Developer

Created new DITA topics for Maximo Spatial Management and Maximo Asset Management, created new technotes for Maximo Asset Management related to application bugs, workarounds, and update releases, and created new images a guided demo for new TRIRIGA (SaaS) customers in three languages (German, French, Russian). I also created flowcharts for Maximo processes for InterConnect 2016.

2011 - 2015
Troppus Software Corporation
Associate Technical Writer

Created new technical content for the premium tech support application, Symbi. I also spearheaded an initiative to convert content from Sling Media’s knowledge base to Symbi’s CMS and the development of the first internal style guide. Additionally, I tested features, bugs, and fixes in the development tools in DEV and STAGE. Wrote bug reports for issues.

2011 - 2011
UNC Charlotte Information Technology Services

Authored a 60+ page manual for the System Administration Management (SAM) tool, used to plan and track budgets and expenses in UNC Charlotte colleges, the bulk if a 30+ page reference guide, and a quick reference guide with another student.

2009 - 2011
UNC Charlotte Student Media
Copy Editor

Edited articles written by other students for grammar, spelling, and Associated Press errors and applied the edits to digital copies (online, Adobe InDesign, or Microsoft Word) in the UNC Charlotte student newspaper, The University Times, edited additional housing and welcome guides produced by the paper three times a year, and wrote articles for news, opinion, and AE. Involved in the staff that broke the name of UNC Charlotte’s first football coach before any other media outlet did.

2010 - 2010
Duke University Libraries

Provided an analysis of gaps in poetry collection, transcribed interviews with faculty to better understand their research processes, and coded computer related questions asked at the Reference desk for an examination of user behavior.

2005 - 2008
Build-a-Bear Workshops

Built bears, basic sewing, hosted parties of 6+ children at a time, opening and/or closing duties, customer service relations. Twice received letters from the corporate office congratulating me on outstanding customer service (customer contacted corporate to compliment the quality of their service).

2012 - 2016
North Carolina State University
Program: English - Technical Communication, M.S.

Theory and rhetoric, application of, and research in technical communications. 3.9 GPA.

2007 - 2011
UNC Charlotte
Program: English - English and Technical Writing, B.A.

Writing and editing user documents, theory of technical writing, literature analysis, linguistics. Involved in Sigma Tau Delta, completed approximately 40 hours of volunteer service as a note taker, and made the Chancellor's List (3.8+ semester average) twice. 3.4 GPA.

2003 - 2007
Durham School of the Arts
High School Diploma

Technical theater and involved in the school newspaper. Developed and managed the theater website for approximately one year. Involved in computer club.

Bronze Stevie Award (Sales and Customer Service)
Troppus Software/Symbi
CES Product Innovation Award (Finalist)
Troppus Software/Symbi
Valor Award
The Independent Weekly for doing soundboard work on The Laramie Project.
  • Adobe InDesign
  • Adobe Photoshop
  • Camtasia Studio
  • Expression Engine
  • GIMP
  • Git
  • Libre Office
  • Microsoft Office
  • Microsoft Virtual PC
  • Open Office
  • Publican
  • Scribus
  • Snagit
  • VirtualBox
  • VMWare
  • XMLSpy
  • CSS
  • DITA
  • HTML
  • Simplified Technical English
  • XML