Red Hat Subscription Management Migration FAQ

Red Hat, Red Hat Subscription Management

Summary: These are commonly asked questions about the migration from Red Hat Network to its replacement Red Hat Subscription Management, which includes questions about timeline, requirements, accessing errata, and what information users could still access on RHN prior to shutdown.

Description: Red Hat Network, which was officially shut down in 2018, simultaneously worked alongside its replacement Red Hat Subscription Management until almost all major accounts migrated over including the very large accounts with tens of thousands of systems impacted. This FAQ took the most frequent questions project management received via email from smaller users who found their contact directory, as well as individual accounts who had their own technical accounts manager. We also got some of these questions from UX/UI and customer service.

The migration happened in three distinct milestones:
- the web-based graphics user interface (GUI) was no longer accessible, but the command line interface (CLI) was
- the CLI interface was disabled, but the ability to continue to use API calls to Red Hat's servers continued to be supported
- the access to API calls was cut off

This is the basic FAQ explaining users what they need to do to retain and move their customer information to RHSM before RHN shuts down and when that timeline was expected to occur.