Forum Moderation Analysis

North Carolina State University - English 519 - Online Information Design and Evaluation

Summary: Look at a forum and analyze how it's used, as well as contribute to it.

Description: I contributed to the Battle.net technical help forum, and analyzed its uses, how people responded, the kind of users you encounter (e.g., moderator vs. regular user), and the kinds of responses you can expect to receive (e.g., affirmations, bumps, workarounds).